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Privacy Policy

This Privacy Policy explains how Aeroserve Ltd. collects, uses, stores, and protects personal data submitted through this website. We are committed to handling your personal information responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully before submitting any personal information through our website.

1. Who We Are

Aeroserve Ltd. is a UK-based aviation services and security company registered in England and Wales. For the purposes of UK GDPR, Aeroserve Ltd. is the data controller in respect of personal data collected through this website.

Registered Address: Heathrow Four, Heathrow Boulevard, Bath Road, London, UB7 0DQ

Email: admin@aeroserve.co.uk

2. Data We Collect

The only personal data Aeroserve Ltd. collects through this website is information you voluntarily provide when submitting a business enquiry via our contact form. We do not collect personal data through any other means on this website.

The contact form collects the following information:

  • Full Name — to address you correctly in our response
  • Airline Name — to understand the organisation you represent
  • Job Title — to understand your role and tailor our response appropriately
  • Email Address — to respond to your enquiry
  • Phone Number — optional, to contact you by telephone if preferred
  • Phone Number — optional, to contact you by telephone if preferred

We do not collect any sensitive personal data, financial information, or special category data through this website.

3. How We Use Your Data

Aeroserve Ltd. uses the personal data you submit solely for the following purposes:

  • To respond to your business enquiry in a timely and relevant manner
  • To follow up on your enquiry where further discussion is required
  • To maintain an internal record of business communications for operational and compliance purposes

We will not use your personal data for unsolicited marketing, share it with third parties for their own purposes, use it for automated decision-making or profiling, or use it for any purpose unrelated to responding to your enquiry.

4. Legal Basis for Processing

Under UK GDPR, Aeroserve Ltd. processes the data you submit through our contact form on the basis of Legitimate Interests (Article 6(1)(f) UK GDPR). Our legitimate interest is to respond to and manage business enquiries from individuals acting in a professional capacity on behalf of airline and aviation organisations.

We have assessed that this processing is necessary, proportionate, and does not override your rights and interests as a professional contact making a deliberate business enquiry. If you wish to object to this processing, please contact us at admin@aeroserve.co.uk.

5. Data Sharing

Aeroserve Ltd. does not sell, rent, or share your personal data with any third parties for their own purposes. Your data may only be shared in the following strictly limited circumstances:

  • Internal use only: Your enquiry data is accessible only to authorised members of the Aeroserve team who need it to respond to your enquiry
  • Legal obligation: Where we are required by law, court order, or regulatory authority to disclose personal data, we will do so only to the extent required
  • Website hosting: Our website hosting provider processes data only as a data processor acting under our instructions and is bound by appropriate data processing terms

No personal data collected through this website is transferred outside the United Kingdom.

6. Data Retention

Aeroserve Ltd. will retain personal data submitted through our contact form for a period of 12 months from the date of last contact with you or your organisation. After this period, your personal data will be securely deleted unless a business relationship has been established or we are required by law to retain it for longer.

You may request deletion of your data at any time by contacting us at admin@aeroserve.co.uk. We will action all deletion requests within 30 days unless a legal obligation requires us to retain the data.

7. Cookies

This website does not use tracking cookies, analytics cookies, or any third-party cookies. Our website may set strictly necessary technical cookies required for the basic functioning of the website — for example, session cookies used when submitting the contact form. These cookies do not track you, collect personal data, or persist beyond your browser session.

No cookie consent is required for strictly necessary technical cookies under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data held by Aeroserve Ltd. All rights can be exercised by contacting us at admin@aeroserve.co.uk. We will respond to all requests within 30 days.

  • Right of Access: You may request a copy of the personal data we hold about you
  • Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold
  • Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue holding it
  • Right to Object: You may object to our processing of your personal data where we rely on legitimate interests
  • Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances
  • Right to Portability: You may request your personal data in a structured, commonly used format where technically feasible

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

9. Data Security

Aeroserve Ltd. implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data transmitted through this website, restricted access to enquiry data, and secure storage of all submitted information.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, notify affected individuals without undue delay.

10. Changes to This Policy

Aeroserve Ltd. reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of this website following any changes constitutes your acknowledgement of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how we have handled your personal data, please contact us:

Aeroserve Ltd

Heathrow Four, Heathrow Boulevard, Bath Road, London, UB7 0DQ

Email: admin@aeroserve.co.uk

We will respond to all privacy-related enquiries within 30 days.